Pearly Nails Studio · Legal
PAIA Information Manual
Promotion of Access to Information Act 2 of 2000 — Manual as required in terms of Section 51
Last Updated: May 2026
1. Introduction
This manual is published in accordance with Section 51 of the Promotion of Access to Information Act 2 of 2000 (PAIA) of the Republic of South Africa. The purpose of PAIA is to give effect to the constitutional right of access to information held by private bodies, where such information is required for the exercise or protection of any right.
The South African Human Rights Commission (SAHRC) has published a guide on how to use PAIA. This guide is available from the SAHRC at www.sahrc.org.za or by calling 011 877 3600.
2. Contact Details of the Private Body
3. Guide on Use of PAIA
The SAHRC has published a guide on how to use PAIA as contemplated in Section 10 of PAIA. Copies of this guide are available from the SAHRC:
- Website: www.sahrc.org.za
- Telephone: 011 877 3600
- Email: PAIA@sahrc.org.za
- Address: 33 Hoofd Street, Braampark Forum 3, 1st Floor, Braamfontein, 2001
4. Records Available Without a Request
The following records are automatically available on our website without the need to submit a formal PAIA request:
5. Records Held by Pearly Nails Studio
5.1 Client Records
- Client contact information (name, phone number, email)
- Appointment and booking history
- Nail health and service notes
- Communication records (WhatsApp, email)
5.2 Business Records
- Financial records and invoices
- Supplier and product records
- Marketing and promotional materials
- Website analytics data (via Google Analytics)
5.3 Legal and Compliance Records
- Consent records and POPIA documentation
- This PAIA Manual
- Privacy Policy and Terms and Conditions
6. How to Request Access to Records
To request access to records held by Pearly Nails Studio, a requester must:
- Complete a Form C (prescribed PAIA request form), available from the Department of Justice at www.justice.gov.za
- Submit the completed form to our Information Officer via email or post (details in Section 2)
- Pay the applicable prescribed fee, if any
- Provide sufficient detail to identify the record requested
We will respond to your request within 30 days of receipt, as required by PAIA. This period may be extended in certain circumstances as permitted by the Act.
7. Grounds for Refusal of Access
Access to records may be refused on the grounds set out in PAIA, including but not limited to:
- Protection of personal information of third parties
- Protection of confidential commercial information
- Records that could endanger the life or physical safety of an individual
- Information that is privileged from production in legal proceedings
- Records that are publicly available
8. Remedies Available to a Requester
If access to a record is refused or if a requester is not satisfied with a decision, the requester may:
- Apply to a court for appropriate relief
- Complain to the Information Regulator of South Africa at inforeg@justice.gov.za or 010 023 5200