Terms & Conditions

1. Appointment Policy

1.1 Booking

Appointments can be made via WhatsApp, phone, or in person. We recommend booking in advance to secure your preferred time slot.

1.2 Cancellations & Rescheduling

• Please provide at least 24 hours notice if you need to cancel or reschedule your appointment
• Late cancellations (less than 24 hours) may result in a cancellation fee
• No-shows may be charged the full service amount
• We reserve the right to refuse future bookings for repeated no-shows

1.3 Late Arrivals

If you arrive more than 15 minutes late for your appointment, we may need to reschedule or shorten your service to accommodate other clients.

2. Services & Pricing

2.1 Service Pricing

• All prices are subject to change without notice
• Current prices are available on our pricelist
• Complex nail art designs may incur additional charges
• Payment is due at the time of service

2.2 Service Duration

Service times are approximate and may vary depending on the condition of your nails and the complexity of your chosen design.

3. Health & Safety

3.1 Client Health

• Please inform your technician of any allergies, sensitivities, or medical conditions before your service
• If you have a nail infection, fungal condition, or open wounds, we reserve the right to refuse service
• Pregnant clients should consult their doctor before receiving nail services

3.2 Hygiene Standards

We maintain strict hygiene and sanitation protocols. All tools are properly sterilised between clients, and we use disposable items where appropriate.

3.3 Allergic Reactions

While we use quality products, allergic reactions can occur. If you experience any adverse reactions, please contact us immediately and seek medical attention if necessary.

4. Nail Care & Maintenance

4.1 Aftercare

• Please follow all aftercare instructions provided by your technician
• Proper care will help extend the life of your nails
• We are not responsible for damage caused by improper care or maintenance

4.2 Fills & Touch-ups

Acrylic and gel nails require regular maintenance. We recommend fills every 2–4 weeks depending on growth rate and nail type.

5. Liability

5.1 Our Responsibility

• We take every care to provide safe, quality services
• We are not liable for damage to natural nails that occurs due to improper removal or care by the client
• We are not responsible for lifting, chipping, or breaking that occurs due to client lifestyle or activities

5.2 Personal Belongings

Pearly Nails Studio is not responsible for lost, stolen, or damaged personal belongings. Please keep your valuables with you at all times.

6. Children

Children under 16 must be accompanied by a parent or guardian. We reserve the right to refuse service to minors at our discretion.

7. Photography & Social Media

We may photograph your nails for our portfolio and social media platforms, including our Instagram @pearlynailssa. If you do not wish your nails to be photographed, please inform your technician before your service.

8. Refunds & Complaints

8.1 Service Issues

• If you are unhappy with your service, please contact us within 48 hours
• We will do our best to resolve any issues promptly and fairly
• Refunds are at the discretion of management

8.2 Complaints Process

Please speak to us directly if you have any concerns. We value your feedback and are committed to providing an excellent experience for every client.

9. Gift Vouchers

• Gift vouchers are valid for 12 months from the date of purchase
• Gift vouchers are non-refundable
• Gift vouchers cannot be exchanged for cash

10. Consumer Protection Act

Your rights as a client are protected under the Consumer Protection Act 68 of 2008 (CPA) of South Africa. Nothing in these Terms and Conditions limits or overrides your rights under the CPA.

10.1 Your Rights Under the CPA

• You have the right to receive services of good quality, performed with reasonable care and skill
• You have the right to fair, honest, and transparent dealing at all times
• You have the right to return goods that are defective or not fit for purpose
• You have the right to a 5 business day cooling-off period for services booked as a result of direct marketing
• You have the right to be informed of the full cost of services before they are rendered
• You have the right to cancel a booking with reasonable notice without penalty, subject to our cancellation policy

10.2 How to Exercise Your Rights

If you believe your consumer rights have been violated, please contact us directly in the first instance so we can resolve the matter. If we are unable to resolve your complaint, you may contact the National Consumer Commission (NCC):

• Website: www.thencc.gov.za
• Tel: 012 428 7000
• Email: complaints@thencc.gov.za

11. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. The most current version will always be available on our website. Continued use of our services after any changes constitutes your acceptance of the updated terms.

12. Contact Information

If you have any questions about these Terms & Conditions, please don't hesitate to get in touch: