Last Updated: January 2026
At Pearly Nails, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and safeguard your data.
1. Information We Collect
1.1 Personal Information
When you book an appointment or use our services, we may collect:
- Name and contact details (phone number, email address)
- Appointment history and service preferences
- Payment information (processed securely)
- Health information relevant to your nail services (allergies, sensitivities, medical conditions)
1.2 Photographs
With your consent, we may photograph your nails for:
- Our portfolio and marketing materials
- Social media posts
- Website gallery
You can opt out of photography at any time by informing your technician.
2. How We Use Your Information
We use your personal information to:
- Schedule and manage your appointments
- Provide you with nail care services
- Send appointment reminders and confirmations
- Process payments
- Communicate special offers and promotions (with your consent)
- Improve our services and customer experience
- Maintain health and safety records
- Comply with legal obligations
3. Information Sharing
3.1 Third Parties
We do not sell, rent, or trade your personal information to third parties. We may share your information only when:
- Required by law or legal process
- Necessary to protect our rights or safety
- You have given us explicit consent
3.2 Service Providers
We may use trusted third-party service providers for:
- Payment processing
- Appointment scheduling systems
- Marketing communications (if you've opted in)
These providers are contractually obligated to keep your information secure and confidential.
4. Data Security
We implement appropriate security measures to protect your personal information from:
- Unauthorized access
- Alteration or destruction
- Accidental loss
Our security measures include:
- Secure storage of physical records
- Password-protected digital systems
- Limited access to personal information (staff only on need-to-know basis)
- Regular review of security practices
5. Data Retention
We retain your personal information for as long as necessary to:
- Provide you with our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
If you request deletion of your data, we will do so unless we are required by law to retain it.
6. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you
- Correction: Request that we correct any inaccurate information
- Deletion: Request that we delete your personal information (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications at any time
- Object: Object to the use of your photos on social media or marketing materials
To exercise any of these rights, please contact us using the details below.
7. Marketing Communications
With your consent, we may send you:
- Special offers and promotions
- New service announcements
- Nail care tips and advice
You can opt out of marketing communications at any time by:
- Clicking "unsubscribe" in our emails
- Contacting us directly
- Informing us during your appointment
8. Cookies and Website
Our website may use cookies to:
- Improve user experience
- Analyze website traffic
- Remember your preferences
You can control cookie settings through your browser preferences.
9. Social Media
When you interact with us on social media platforms (Instagram, Facebook, etc.):
- Your interactions are governed by the privacy policies of those platforms
- We may use publicly available information for marketing purposes
- You can request removal of your photos by contacting us directly
10. Children's Privacy
We do not knowingly collect personal information from children under 16 without parental consent. Services for minors require parent or guardian presence and consent.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect:
- Changes in our practices
- Legal or regulatory requirements
- New technologies or services
We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date.
12. POPIA Compliance
Pearly Nails is committed to complying with the Protection of Personal Information Act (POPIA) and all applicable South African data protection laws.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
- Phone: 068 017 4894
- Email: meagan@pearlynails.co.za
- Address: 463A Theuns Van Niekerk Street, Rooihuiskraal North, Centurion, 0157
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